Privacy Policy
Last Updated: August 2026
Welcome to Elegant Interiors. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Elegant Interiors is an online retailer specialising in premium dining furniture, including dining sets, marble dining tables, dining chairs, bar stools, sofa sets, and coffee tables throughout the United Kingdom.
If you have any questions about this Privacy Policy, please contact us using the details provided on our Contact page.
2. Information We Collect
We may collect the following information when you use our website.
Personal Information
- Full Name
- Billing Address
- Delivery Address
- Email Address
- Telephone Number
- Payment Information (processed securely by our payment providers)
- Purchase History
- Customer Service Communications
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Time Zone
- Pages Viewed
- Time Spent on Website
- Referring Website
- Click Behaviour
This information helps us improve website performance and customer experience.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver purchased products
- Provide customer support
- Send order confirmations and delivery updates
- Process refunds where applicable
- Improve our products and services
- Personalise your shopping experience
- Prevent fraud and unauthorised transactions
- Comply with legal obligations
- Respond to customer enquiries
Where you have given permission, we may also send promotional emails about new products, offers, or company updates.
You can unsubscribe from marketing communications at any time.
4. Payment Security
We do not store your complete payment card details.
Payments are securely processed by trusted third-party payment providers using encrypted technology that complies with industry security standards.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your shopping cart
- Save customer preferences
- Improve website functionality
- Analyse website traffic
- Measure advertising performance
- Provide personalised content
You can disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
6. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send information about:
- New arrivals
- Exclusive offers
- Promotions
- Product launches
- Seasonal collections
You may unsubscribe at any time using the link included in every marketing email.
7. Sharing Your Information
We never sell your personal information.
We may share information only with trusted service providers when necessary to operate our business, including:
- Payment processors
- Delivery companies
- Website hosting providers
- IT service providers
- Marketing platforms
- Analytics providers
- Legal or regulatory authorities where required by law
These organisations are only permitted to use your information to provide services on our behalf.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information.
These include:
- SSL encrypted website connections
- Secure payment processing
- Restricted staff access
- Secure hosting infrastructure
- Regular security monitoring
Although we take every reasonable precaution, no internet transmission is completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
When information is no longer required, it is securely deleted or anonymised.
10. Your Privacy Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw marketing consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights, please contact us.
11. Third-Party Services
Our website may contain links to third-party websites or use third-party services including:
- Payment providers
- Shipping providers
- Google Analytics
- Google Ads
- Meta (Facebook & Instagram)
- Shopify Apps
These third parties operate under their own privacy policies, and we recommend reviewing them before providing personal information.
12. Children's Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
13. International Data Transfers
Some of our trusted service providers may process data outside the United Kingdom.
Where this occurs, appropriate safeguards are implemented to ensure your information remains protected in accordance with UK data protection laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.
The latest version will always be published on this page together with the updated revision date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.
Quick Contact Info
Location: 77 Longford Road, Longford, Coventry, CV6 6DY, United Kingdom
Phone: 02476 684000
Email: info@elegantinteriors.co.uk
Summary
By using the Elegant Interiors website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and protection of your personal information as described above.