Terms & Conditions
Last Updated: August 2026
Welcome to Elegant Interiors. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website.
1. Company Information
Elegant Interiors
Registered Address
77 Longford Road
Longford, Coventry
CV6 6DY
United Kingdom
Telephone
02476 684000
2. Website Use
By using this website, you confirm that:
- You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
- You will use this website only for lawful purposes.
- You will not misuse, interfere with, or damage the website.
- You will not attempt to gain unauthorised access to our systems.
We reserve the right to refuse service or terminate access where misuse is identified.
3. Product Information
We make every effort to ensure product descriptions, images, dimensions, colours, and specifications are accurate.
However:
- Colours may vary depending on your screen or device.
- Natural materials such as marble, wood, fabric, and metal may display slight variations in colour, texture, grain, or pattern.
- Product dimensions are approximate and may vary slightly due to manufacturing tolerances.
These natural variations do not constitute manufacturing defects.
4. Pricing
All prices displayed on our website are shown in Pounds Sterling (£ GBP).
Prices may be changed at any time without prior notice.
The price charged will always be the price displayed at the time your order is placed.
If a pricing error occurs, we reserve the right to cancel the order before dispatch and provide a full refund.
5. Orders
When an order is placed:
- You will receive an automatic order confirmation email.
- This confirmation acknowledges receipt of your order but does not constitute acceptance.
- Acceptance of your order occurs only when your products have been dispatched.
We reserve the right to refuse or cancel any order for reasons including:
- Product availability
- Payment issues
- Pricing errors
- Suspected fraudulent activity
- Incorrect customer information
6. Payment
We accept secure payment methods available during checkout.
Payments are processed by trusted third-party payment providers.
Elegant Interiors does not store your full payment card information.
7. Delivery
Delivery information is provided within our separate Shipping Policy.
Delivery dates are estimates only.
Delays caused by couriers, suppliers, weather conditions, public holidays, or other events beyond our control shall not constitute a breach of contract.
Customers are responsible for ensuring suitable access for large furniture deliveries.
8. Inspection on Delivery
Customers should inspect all products upon delivery.
If goods arrive damaged, incorrect, or incomplete, please notify us as soon as possible and preferably within 48 hours of delivery.
Photographs may be requested to assist with resolving your claim.
9. Returns and Refunds
Returns are handled in accordance with our Return & Refund Policy.
Products must normally be returned unused, in their original condition, and with all original packaging where applicable.
Certain products may not be eligible for return, including:
- Custom-made furniture
- Bespoke products
- Personalised items
- Items damaged through misuse
- Products assembled after delivery (unless faulty)
Refunds are processed after returned goods have been inspected.
10. Product Availability
All products are subject to availability.
If an item becomes unavailable after an order has been placed, we may:
- Offer an alternative product
- Delay dispatch with your agreement
- Cancel the affected item and issue a refund
11. Furniture Assembly
Some furniture may require self-assembly.
Assembly instructions and fittings are supplied where applicable.
Customers should ensure assembly is completed correctly.
Damage caused by incorrect assembly is not covered under warranty or returns unless the product itself is defective.
Where professional assembly services are offered, additional charges may apply.
12. Warranties
Your statutory consumer rights remain unaffected.
Where manufacturer warranties apply, these are provided in addition to your legal rights.
Warranty coverage does not include:
- Normal wear and tear
- Accidental damage
- Misuse
- Improper assembly
- Commercial use where the product is intended for domestic use
- Damage caused by improper cleaning or maintenance
13. Intellectual Property
All content on this website, including:
- Logos
- Product photography
- Graphics
- Text
- Designs
- Icons
- Videos
- Layout
- Branding
is owned by or licensed to Elegant Interiors.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Limitation of Liability
To the fullest extent permitted by law, Elegant Interiors shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of business
- Loss of profits
- Delays beyond our reasonable control
- Website interruptions
- Technical failures
Nothing within these Terms excludes liability where such exclusion is prohibited by UK law.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of information as described in that policy.
16. Cookies
Our website uses cookies to improve functionality and user experience.
Further information can be found within our Privacy Policy.
17. Third-Party Links
Our website may contain links to third-party websites.
Elegant Interiors is not responsible for the content, policies, or practices of external websites.
Accessing third-party websites is at your own risk.
18. Force Majeure
We shall not be responsible for delays or failure to fulfil our obligations caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Industrial disputes
- Government restrictions
- Transport disruption
- Supply chain interruption
- Pandemics
- War
- Power failures
19. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Customers should review this page periodically.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us.
Elegant Interiors
Address
77 Longford Road
Longford, Coventry
CV6 6DY
United Kingdom
Phone
02476 684000
Agreement
By accessing the Elegant Interiors website or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions.